Our happiness team is always here to assist.
Frequently Asked Questions
Frequently Asked Questions
All orders are processed within 1-2 business days and shipped out using a fully tracked courier service.
Once an order is on its way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.
You can also check the status of your order using our order tracking page here.
If you don’t see any tracking updates (or see ‘tracking does not exist’) please do not worry – it can take a few days for the system to update with the courier’s information
If after 5 business days of your order date you still cannot see any updates please contact us at [email protected]kie.net and we’ll help you out
All orders are processed as quickly as possible once received.
If you wish to make changes to your order you must inform us via email at [email protected]
Your change request must include the following information:
Subject Line: Order Change Request
Your order number
The name and email address used to place the order
If your order has already been processed we can no longer make any changes.
U.S orders will be shipped via USPS & Epacket and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 – 20 Business days
- Average transit times to International: 7 – 45 Business days
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]. All you need to do is send us an email with the subject line “CANCEL“.
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂
Yes we do!
All promotion and discount codes need to be added into the shopping cart before checkout.
You can find the code box on the top-hand side on the checkout page.
At this time, only one promotion/discount code can be applied per order.
If you think that your package is lost or delayed, please contact our support team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple of things you can do before contacting our team:
Check with your neighbors, building management, or security to see if they may have received it on your behalf.
Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.